PUTTING THINGS RIGHT
Parliament Building, Giyani, Main Road, Giyani
Private Bag X9665, Giyani, 0826
Tel: (015) 8121890 Fax: (015) 8121988
Email: tkotswi@sars.co.za
The Service We Want to Offer You
We want to provide you with a high standard of service whether we are dealing with your personal income tax, your company’s income tax, your import or export activities, or any of the other taxes or duties we administer. We know how important it is to get things right, so we are always looking for better ways of working.
Key initiatives in this regard have been the establishment of dedicated service sections in all branch offices and the creation of new Service Centres in Kwa-Zulu Natal. This has been coupled with the introduction of performance measures and the launch of the SARS Service Monitoring Office on 3 October 2002...............
In the February 2002 Budget Speech, the Minister of Finance announced that "SARS will be launching a complaints office that will operate independently of branch offices."
The Minister built on this announcement in his media statement of 11 April 2002 on the preliminary revenue results for the year ended 31 March 2002, when he noted that; "mechanisms are required to assist taxpayers who are having difficulty in resolving problems of a procedural nature with SARS. In line with the announcement made in the Budget Speech, SARS will establish [an office] which will function independently of branch offices, report directly to the Commissioner, and maintain an objective perspective on the complaints it receives. The creation of this office is tangible evidence of SARS's commitment to the improvement of service delivery................
To become an innovative revenue and customs agency that enhances economic growth and social development, and supports our integration into the global economy in a way that benefits all South Africans.
To optimise revenue yield, facilitate trade and enlist new tax contributors by promoting awareness of the obligation to voluntarily comply with South African tax and customs laws, and providing a quality and responsive service to the public.
We are committed to providing excellent service to the public. Our relationships, business processes and conduct are based on:
Mutual Trust and Respect
Equity and Fairness
Integrity and Honesty
Transparency and Openness
Courtesy and Commitment